Inquiry
Contact the sales team
One form reaches the sales team for every line in the catalogue. State the model or line, the quantity and the destination, and the reply will quote against that order.
CONTACT — REPLIES GO TO THE EMAIL YOU GIVE IN THE FORM
Send an inquiry
Use the form on this page for product inquiries, specification-sheet requests and quotations. The sales team's reply goes to the email address you enter, so check it once before sending.
Prefer email? Write to [email protected], or call +86 755 29196339. The company address is 3F, Block A5, Guantian Huafeng Industrial Park, Beihuan Road, Shiyan, Bao'an, Shenzhen, Guangdong, China.
What to state in your first message
- The model name exactly as printed on its page here, or the line and sub-family if no model is chosen yet
- The quantity you expect to order, and whether a sample comes first
- The destination city and country the goods ship to
- Any customisation: labels, logos, covers, connectors or cable lengths
- The structure the lights are for — ride, wheel, stage, facade or sign — if you want a line recommendation
Ask for the minimum order quantity for your model, and whether a sample is available before a bulk order. Confirm the production lead time and shipping method for your quantity when you send your inquiry; both are confirmed in writing against the order.
Payment and warranty questions
The company FAQ lists bank transfer, Western Union and PayPal as payment methods; confirm the payment terms for your order. Request a quotation for your model and quantity — pricing is issued per quotation, not printed in the catalogue.
The company FAQ states a 2-year warranty; confirm the warranty terms for your model in writing before ordering. Ask which power supply brand and model is offered with your order, so the supply side of the quotation is named rather than assumed.